you generally get exactly what you pay for, and the service level

 

typically best to have a local outsourcing provider who will understand this culture and way of doing business and thus will deliver better quality of service. Added to this, while the skills shortage is a reality, this is not a purely South African issue but a global trend newsvilla.org   horing model maypear cost effecti

onnp.org  have to travel to the offshoring country t

panifol.com , and the skills needed in the majority of IT scenarios do exist locally. Pulling in an overseas outsourcing provider to obtain these skills could as a result end up being far more expensive than obtaining these skills locally.

 

When it comes to offshoring, you generally get exactly what you pay for, and the service levels may not live up to business needs or expectations. If providers are overseas it can also prove challenging to support and deal with issues quickly. The offshoring model maypear cost effective at the outset, but if problems occur someone will typically have to travel to the offshoring country to resolve these problems, which results in unnecessary travel expensive and long downtime, whic h for certain mission critical IT areas such as the database is not acceptable and could cripple the business.

“To deliver appropriate services to local companies, it is typically best to have a local outsourcing provider who will understand this culture and way of doing business and thus will deliver better quality of service” Gerrit-Jan Albers, Service Delivery Manager at RDB Consulting