you generally get exactly what you pay for, and the service level
typically best to have
a local outsourcing provider who will understand this culture and way of doing
business and thus will deliver better quality of service. Added to this, while
the skills
stanyarhouse.com
shortage is a reality, this is not a purely South African issue but
a global trend, and the skills needed in the majority of IT scenarios do exist
locally. Pulling in an overseas outsourcing provider to obtain these skills
could as a result end up being far more expensive than obtaining these skills
locally.
When it comes to
offshoring, ally get exactly what you pay for, and the service levels
may not live up to business needs or expectations. If providers are overseas it
can also prove challenging to support and deal with issues quickly. The
offshoring model may appear cost effective at the outset, but if problems occur
someone will typically have to travel to the offshoring country to resolve
these p technotoday.org
theamericanbuzz.com
oblems, which results in unnecessary travel expensive and long
downtime, which for certain mission critical IT areas such as the database is
not acceptable and could cripple the business.
“To deliver
appropriate services to local companies, it is typically best to have a local
outsourcing provider who will understand this culture and way of doing business
and thus will deliver better quality of service” Gerrit-Jan Albers, Service Delivery Manager
at RDB Consulting
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